Politique d’expédition

Last updated: August 15, 2026

At VYROX, we work to process and ship every order as quickly as possible. This policy explains how orders are prepared, shipped, tracked, and delivered.

1. Order processing

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders are not normally processed on weekends or public holidays. During sales, holidays, product launches, or periods of unusually high demand, processing may take longer. If there is a significant delay, we will contact you using the information provided with your order.

2. Estimated delivery times

Estimated delivery times begin after your order has been processed and handed to the carrier.

  • France: approximately 2–5 business days

  • European Union: approximately 3–8 business days

  • International destinations: approximately 7–15 business days 

These are estimates rather than guarantees. Delivery may take longer because of carrier delays, weather, customs processing, incorrect delivery information, or other circumstances outside our control.

If no specific delivery period is stated at checkout, applicable French consumer law generally requires delivery no later than 30 days after the order is placed.

3. Shipping fees

Available shipping methods and applicable fees will be displayed at checkout before payment is completed.

Shipping charges may vary depending on:

  • Delivery destination

  • Order size and weight

  • Shipping method selected

  • Promotional offers available at the time of purchase

4. Tracking information

When tracking is available, a shipping confirmation email containing the tracking number will be sent to the email address used at checkout.

Tracking information may take up to 48 hours to become active after the package has been handed to the carrier.

If you have not received tracking information after the expected processing period, contact us at:

Email: henriquemanuel9@proton.me
Phone: +33 7 73 25 25 00

5. Delivery address

Please check your delivery address carefully before completing your order. VYROX is not responsible for delays or additional shipping costs caused by an incorrect, incomplete, or outdated address supplied by the customer.

If you notice an address error shortly after placing your order, contact us immediately. We will try to update the address before shipment, but changes cannot be guaranteed once the order has been dispatched.

6. Delayed deliveries

If your order is delayed, please first check the tracking information and contact the shipping carrier where appropriate.

You may also contact VYROX for assistance. We will work with the carrier to locate the package or determine the next appropriate step.

If an order has not been delivered within the applicable delivery period, you may contact us in writing to request delivery within an additional reasonable period. If the order is still not delivered, you may have the right to cancel the order and request a refund in accordance with applicable law.

7. Lost or missing packages

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Check around the delivery address and with household members or neighbours.

  2. Contact the carrier using the tracking information.

  3. Contact VYROX if the package remains missing.

Please report a missing package as soon as possible so that we can investigate with the carrier.

8. Damaged packages

If your package arrives visibly damaged, photograph the packaging and product before disposing of anything. Contact us at henriquemanuel9@proton.me and include:

  • Your order number

  • Photographs of the packaging

  • Photographs of the product

  • A description of the damage

We will review the issue and provide the appropriate solution.

9. Customs, duties, and taxes

Orders shipped outside France or outside the European Union may be subject to customs duties, import taxes, or other local charges.

Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer. Customs rules and fees vary by destination, and VYROX cannot guarantee how long customs processing will take.

Customers are responsible for providing accurate information required for customs clearance. If a shipment is refused or abandoned because of unpaid customs charges, the customer may be responsible for any resulting shipping or handling costs.

10. Failed delivery or refused packages

If a package cannot be delivered because of an incorrect address, failure to collect the package, or refusal of delivery, it may be returned to VYROX.

Any refund or reshipment may be reviewed after the package is returned. Additional shipping charges may apply when the failed delivery was caused by information or action attributable to the customer.

11. Contact information

For shipping questions or delivery assistance:

VYROX
Email: henriquemanuel9@proton.me
Phone: +33 7 73 25 25 00
Address: 5 Allée Pierre Louvrier, 92140, France

This policy does not limit any mandatory consumer rights under applicable French or European law.